Here are the questions our players ask most often. For more details, please use 1:1 Inquiry.
AllInstall / LaunchAccountShop / Treasure Cove
Q. Where are my Treasure Cove prizes stored?
Every item that you win goes directly to your Treasure Cove Inventory.
Q. How do I send my Treasure Cove prizes to my Bank?
Open your Inventory, select the items you wish to send and confirm. They are delivered to your in-game Bank.
Q. The game does not start after I press PLAY NOW.
Install the client from the Download page, then press PLAY NOW again.
Q. What are the system requirements?
Windows 10 or 11 is recommended. See the Download page for the full list.
Q. How do I change my password?
Sign in on the Papaya Play portal and open My Account.
Q. Can I play on more than one server?
Your Papaya Play account can create characters on each available server.
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