・These penalties are not applied in a fixed order. Sanctions are determined based on the severity of the violation and any prior infractions, at the discretion of the GM.

・GMs do not disclose details of ongoing or completed investigations.

・This document serves as a general guideline only. All enforcement actions are ultimately subject to the discretion of Papaya Play’s Support Team, based on the nature and severity of each violation.

What GMS Do

・Responding to general player inquiries

・Investigating and addressing Terms of Use violations

・Issuing announcements regarding maintenance, updates, and events

・Organizing and overseeing in-game events

・Performing bug investigations and checks

What GMs DON’T Do

・Resolving player-to-player conflicts: Minor disputes, rivalries, or disagreements over trade pricing (WTS/WTB) are the responsibility of the players involved unless intervention is deemed strictly necessary.

・Providing gameplay advice: GMs do not share gameplay information, strategies, or personal tips. Players should consult Community Advisors or peers.

・Fixing in-game bugs: Identified issues are reported directly to the developer, KOEI TECMO GAMES, when necessary.

・Restoring items/characters: GMs are not responsible for recovering assets lost, deleted, or consumed due to player actions, errors, or trading decisions.

・Disclosing investigation details: Details of enforcement actions or player reports are strictly confidential.

・Disclosing future plans: GMs do not reveal upcoming content updates, events, or sales lineups.

What CAs Do

・Generally assisting players in-game

・Reporting bugs and illegal activities to GMs

・Collecting player feedback and suggesting improvements to GMs

・Monitoring public in-game chat

・Running events occasionally

What CAs Don't Do

CAs are not responsible for providing information regarding the following:

・Future updates or development plans

・Progress of GM investigations related to Terms of Use violations

・Bug fix status or development progress

・Billing or payment-related issues

*For such matters, please contact Papaya Play directly via the Helpdesk.

Multi-boxing is permitted for up to 3 characters per person. Using 4 or more characters simultaneously is considered excessive multi-boxing.

* Household Exception: When playing with another person in the same household at the same time, and the total logged-in characters exceed 3, we recommend avoiding any in-game actions that may lead to the assumption that the characters are controlled by a single person, preventing false accusations.

・Players engage in multi-boxing at their own risk; support is not provided for issues arising from it.

・Players may only participate in GM-run events using one character per account/player.

The use of inappropriate language in World Chat, School Chat, and Shout, as well as in highly populated areas such as Seville or London, may be subject to GM action.

GMs generally do not regulate inappropriate language in private channels (Company Chat, Party Chat, Chatroom, Tell, Say at sea). In such cases, players should use the Community → Set Status → Block function.

Inappropriate language includes, but are not limited to:

・Harassment, threats, or abusive language toward players, CAs, or GMs

・Hate speech, discriminatory content, or racist remarks

・Sexual or explicit content

・Advertising or promotion of RMT, scams, or unauthorized third-party services

・Impersonation of players, CAs, GMs, or Papaya Play staff

When GMs receive reports that names are inappropriate, they will request the owner to change it. If a change is not made within a reasonable time, GMs may enforce a name change at their discretion. Inappropriate Company names may result in immediate disbandment.

Impersonation of other players, GMs, CAs, or Papaya Play staff is strictly prohibited across all worlds (including Maris and Ventus).

Real Money Trading (RMT), including the exchange of in-game currency, items, accounts, or services for real-world money or any external value, is strictly prohibited.

Prohibited activities include:

・Selling or purchasing in-game currency, items, or accounts for real money.

・Advertising or promoting RMT services through any communication channel.

・Using third-party platforms or intermediaries to facilitate RMT transactions.

・Exchanging in-game assets for external benefits, goods, or services.

Account sharing is not strictly considered a violation; however, it is strongly discouraged in Uncharted Waters Online.

Players who choose to share their accounts do so entirely at their own risk. Any loss of items, characters, or progress—including the account itself—will not be recovered by GMs. There is an inherent risk that shared access could lead to unauthorized redistribution, deletion, theft, or misuse of account content.